AgentEye — Ticket QA Reviews
Review recent tickets, see AI summaries, and confirm ratings in minutes
AI-Powered Analysis
Get comprehensive AI summaries, evidence, and suggested improvements for each ticket interaction
Tabbed Reviews
Efficiently review across 5 recent tickets with organized tabbed interface
One-Click Confirmation
Quick rating confirmation and automatic summary generation
Consistent Rubrics
Standardized evaluation criteria for faster, more reliable feedback
Smart Ticket Selection
Customize ticket selection with advanced filtering by tags, priority, status, and custom criteria for targeted reviews
Customer Sentiment Analysis
Analyze recent interactions to understand trends and concerns
Sentiment Scoring
Track sentiment scores, trends, topics, and concern areas across your district
Actionable Insights
Get clear insights with specific, actionable recommendations for improvement
District Analysis
Comprehensive analysis for your specific district or account
Performance Review Dashboard
Cross-channel KPIs with customizable weights and peer rankings
Comprehensive Metrics
Track SLA compliance, CSAT scores, response and resolution times
Customizable Scoring
Adjust weight sliders for tailored scoring based on your priorities
Peer Rankings
Compare performance across team members with detailed rankings
Exportable Reports
Generate printable scorecards and exportable review summaries