Customer Sentiment

Customer Sentiment Analysis

Analyze customer sentiment and support quality by company

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Customer Sentiment Analysis Report

Report generated on ★

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Sentiment Analysis

Sentiment Trend

65

Overall Sentiment Score (0–100) reflects weighted signals from ticket language, confirmed outcomes, and topic mix. Thresholds: 80–100 good, 60–79 neutral/mixed, 0–59 needs attention.

neutral

0

Ticket Volume

tickets

0

Average Response

hours

0

Resolution Rate

% resolved

Top Positive Topics

Top Concern Areas

Key Insights

Recommendations

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